jitac Privacy Policy

1 Introduction & Purpose of This Policy

jitac ("we", "us", or "the platform") operates a safe and reliable online gaming service for Bengali-speaking players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website jitac.lat, how we use that information, who we share it with, and how we keep it secure.

Please read this Policy carefully before using our service. Using our platform means you agree to the terms described in this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our service.

jitac is for users aged 21 and above only. We do not intend to collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2 What Information We Collect

We collect two types of information — information you actively provide, and information collected automatically while you use the service.

2.1 Information You Provide

• Name and date of birth (for age verification)
• Email address and contact details
• Username provided at the time of account registration
• Documents submitted for identity verification (as part of the KYC process)
• Payment-related information provided during deposits or withdrawals (such as bKash, Nagad, Rocket, Upay, or bank account numbers)
• Messages and information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device information
• Time spent on the site, pages visited, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Login time, session information, and activity history
• Gaming activity, betting history, and transaction records

3 How We Use Your Information

jitac uses your personal information for the following legitimate purposes:

3.1 Account Management & Identity Verification

We use your information to create your account, verify your age, and confirm the authenticity of each transaction. This verification process is essential to ensuring responsible gaming.

3.2 Payment Processing

We use payment-related information to process your deposit and withdrawal requests. SSL encryption is applied to all transactions.

3.3 Providing Customer Support

We use your contact information to respond to your complaints, questions, or support requests, and to resolve issues promptly.

3.4 Security & Fraud Prevention

We actively analyse information to detect suspicious activity, prevent unauthorised access to accounts, and combat money laundering.

3.5 Service Improvement & Personalisation

By analysing your preferences and usage patterns, we create more relevant game recommendations, offers, and experiences for you.

3.6 Compliance with Legal Obligations

Information may be retained and used where necessary to comply with applicable laws, regulations, and directions from authorities.

4 Sharing Information with Third Parties

jitac never sells your personal information or transfers it to other companies for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

• Payment service providers: The minimum necessary information is shared with payment processors such as bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Technology partners: Service providers that support the operation of our platform, such as server hosting or cybersecurity services, operate under strict confidentiality agreements.
• Law enforcement agencies: If a court or competent authority issues a legally binding order, we are obligated to provide the relevant information.
• Business restructuring: In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity — while maintaining the protections of this Policy.

Before sharing information with any third party, we ensure they follow privacy standards equivalent to our own.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the jitac website to improve your experience.

5.1 Essential Cookies

These cookies are necessary for the core functions of the site — such as maintaining your login state, security verification, and remembering language preferences. The site cannot function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not need to reconfigure them each time.

5.3 Analytics Cookies

These cookies are used for site traffic analysis and service improvement, and do not collect any personally identifiable information.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site.

6 Data Retention & Deletion

jitac retains your personal information only for as long as necessary to fulfil the purposes described in this Policy.

6.1 Active Accounts

While your account is active, your information will be stored in our systems and updated as needed.

6.2 After Account Closure

Even after an account is closed or deactivated, relevant information may be retained for a defined period for legal compliance, financial record-keeping, and fraud prevention purposes. This retention period is determined by applicable law.

6.3 Data Deletion Requests

You may request the deletion of information not subject to legal obligations through our support team. We will review such requests within a reasonable timeframe.

7 Data Protection & Security Measures

jitac applies industry-standard technical and organisational security measures to keep your personal information safe:

• SSL/TLS Encryption: Every communication between your browser and our servers takes place over an encrypted connection.
• Data Encryption: Sensitive information stored in our systems is protected with strong encryption algorithms.
• Access Controls: Only authorised personnel can access the relevant information, and all access is logged.
• Regular Security Audits: Our systems are regularly tested and updated by security experts.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorised access.

However, no method of transmitting or storing information over the internet is 100% secure. We are committed to providing the highest level of protection, but a complete security guarantee is not possible.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we have collected about you and how it is being used. You may request this information by contacting us.

8.2 Right to Rectification

You may request the correction of inaccurate or incomplete information in your account at any time.

8.3 Right to Erasure

Where no legal obligation applies, you have the right to request the deletion of your personal information.

8.4 Right to Object to Processing

Where there is no legal basis, you have the right to object to the processing of your information for specific purposes.

8.5 Data Portability

In certain cases, you have the right to receive a copy of the information you have provided.

To exercise these rights, please contact us using the contact details provided below.

9 Protection of Minors

jitac is a platform operated exclusively for users aged 21 and above. We do not intentionally collect any information from minors.

We follow an age verification process at the time of registration. If we confirm that information from a person under the age of 21 has been collected, we will close that account and delete the information.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes & Updates

jitac may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the Policy
• Notify you of the changes via your registered email
• Display a notice on the site

Continuing to use the site after changes are made means you agree to the updated Policy. We therefore recommend visiting this page regularly.

11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24/7 to assist in Bengali and English.

We take every complaint seriously and are committed to a fair and prompt resolution. Protecting your privacy is one of jitac's primary responsibilities.